In 2009, Monash set out on a transformation journey to improve the delivery of financial services to the organisation with three objectives in mind:
- To improve the efficiency and the effectiveness of finance services
- Achieve operational cost savings across the organization
- Enhance financial governance, business intelligence, compliance and risk management.
Since embarking on their transformation journey, Monash has realised some impressive results – including a 20 per cent reduction in costs across the business and an improving internal customer satisfaction by 25 per cent.
Ahead of University Transformation 2015, Nicole Tournier, Director of Finance Strategy at Monash University shares the core strategies her team is using to improve operational efficiencies through transformation, and the key lessons learnt along the journey so far.
To learn more about Monash University’s business transformation journey, download the full case study Driving business efficiencies through finance transformation at Monash University here.